Guiding Innovation for Customer Success

We believe technology innovations should enhance human performance for sustainable customer and business success.

AI will impact your business.

Our network of passionate experts and partners will help you harness the potential.

Partners

Our AI+Plus Innovation Services

We guide the development of a tailored AI+Plus Strategy including the what, where, and when of adopting new technology enabled capabilities to meet strategic business objectives.

Opportunity Outcomes

Customer Value Drivers

Readiness Assessment

Innovation Roadmap

Premortem Workshop

Envision

We jump start the how to innovate by facilitating the selection, design, prototyping, and piloting of AI+Plus enabled capabilities with your business, technical, and partner experts.

Success Scope & Plan

Solution Design

Business & Technical Requirements

Application Selection

Agile Management

Experiment

We collaboratively establish AI+Plus continuous innovation operations to support the envisioned strategic outcomes.

AI+Plus Governance

AI Bylaws

Operational Plan

Change Management Plan

Program Advisory

Expand

We troubleshoot existing AI+Plus capabilities and optimize performance on customer value driven processes.

Performance Gap Analysis

Enhancement Design

Back-on-Track Action Plan

Project Advisory

Enhance

Gray Horse Group takes a customer centric view to identify and convert innovations into scalable operations.

25+Years of Innovation Engagements

  • OpenAI ChatGPT Customer Virtual Assistant

    AI/ML Digital Customer Experience Innovation Lab

    Movie Studio Distribution Division with Demand Driven Supply Network (DDSN)

    High Tech Computer Configure to Order at Store

    Telecommunications Sales Configure to Order Enterprise Solutions

    Apparel Foreign Product Group Merger SCM Processes

    Marketplace Product Lifecycle Data Management

  • BPO Agent Cross-Sell/ Up-Sell

    BPO Partner Strategy & Process

    Integrated Omni Channel Product Development, Assortment & Pricing Design

    Aligned Global Apparel Manufacturer SCM Processes

    Automotive Multi Channel Production Planning Solution

    Toy Manufacturer Demand Forecasting

    Photo Studio Capacity Planning

    Athletic Product Inventory Turnover

    Retail-Supplier Negotiation Terms

    C-Suite Performance Metric Alignment

  • AI Enabled DCX Agents

    Multichannel CX Orchestration incl. Call Deflection to Chat

    DCX Customer Insight to Action

    Consumer & Associate Experience SaaS Orchestration Platform

    IOT A/R Store Management Mobile App

    Food Traceability FOAK with R&D

    Integrated Planning & Execution

    New Product Category GTM for Home Improvement Retailer

    12+ Years Managing IBM Global Consumer Portfolio GTM